Whenever people say they aren't going to bother to leave a comment card for something because it won't do any good, I flash back to my college days.
Our freshman year the college contracted with a new food service company, Bon Appetit. We, of course, quickly nicknamed the dining hall "The Bon(e)." As in, "Hey, are you ready to head to The Bone?" Or, "Meet me in front of The Bone after class." The Bone really wasn't that bad in the food department (with the exception of their vegetarian options, which is another post entirely). What we all really loved, though, is the fact that they actually listened to us.
Comment cards were available in the dining hall and, being the sassy college kids we were, we used them often. We complained about the food, begged for other things, and asked them to please never make Eggplant Parmesan again. Oddly enough, they listened. One time the tomato soup, which was usually very good, was so peppery it was nearly inedible. We wrote a card about it...and got a comment back. "Talked to Roberta, she'll lay off the pepper next time." Or we'd ask for a specific food to make a more frequent appearance, and suddenly, there it was!
So anytime you think asking for something via comment card is a waste of time, remember my story. It really can do some good.
1 comment:
Since we started using comment cards at my work.....and the points we receive will go towards who wins office of the year.....I make it a point to fill out comment cards for other people whenever I see them.
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